Refund & Cancellation Policy
Last modified: October 21, 2026 · Governing Entity: Swayd Technologies Inc.
If Swayd does not significantly elevate your editorial carousel workflow within the first 14 days of your initial subscription, email us for a complete 100% refund.
Cancel your recurring subscription at any time directly from your Command Center or via your Paddle receipt link. No cancellation fees, phone calls, or hurdles.
1. Merchant of Record Fulfillment
Paddle.com Merchant Disclosure:
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
As the Merchant of Record, Paddle is legally responsible for processing refund transactions, handling chargebacks, and ensuring compliance with European Union and global consumer protection directives.
2. The 14-Day Money-Back Guarantee
We are committed to delivering the highest quality editorial carousels on the market. If you subscribe to any Swayd plan (Starter Studio, Growth Brand, or Scale & Agency) and find that the platform does not meet your expectations, you are entitled to a full 100% refund under the following conditions:
- The refund request is submitted within 14 calendar days of your initial purchase or plan upgrade.
- You email our support team at support@tryswayd.com or submit an inquiry via Paddle Buyer Support at paddle.net.
- Upon approval, the full transaction amount will be credited back to your original payment method.
3. Statutory Right of Withdrawal (EU / UK Customers)
If you are a consumer residing within the European Union or the United Kingdom, you have a statutory right to withdraw from this digital contract within fourteen (14) days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform Paddle.com or Swayd of your decision to withdraw from this contract by an unequivocal statement (e.g. an email to support@tryswayd.com or help@paddle.com).
4. How to Cancel Your Subscription
You may cancel your monthly subscription at any time without penalty:
- In-App Cancellation: Log in to your Swayd dashboard, navigate to Settings & Billing, and select Cancel Subscription.
- Paddle Receipt Link: Open any monthly transaction receipt email from Paddle.com and click the “Manage Subscription” link to cancel instantly.
- Email Support: Send a quick email to support@tryswayd.com from your registered account email, and our team will process the cancellation on your behalf.
Following cancellation, your workspace retains active access to all features, brand assets, and unused credits until the end of your prepaid monthly billing cycle.
5. Refund Processing Times
Once issued by Swayd or Paddle, refunds are credited back to your original payment method:
- Credit / Debit Cards: Typically appear on your statement within 3 to 5 business days, depending on your banking institution.
- PayPal: Typically appears in your PayPal balance within 24 to 48 hours.
- Apple Pay / Google Pay: Typically appears on your linked card statement within 2 to 5 business days.
6. Contact Support
If you have questions about a recent charge or need assistance with your subscription: