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Help Center: Long-Running Work and Job Status

Help Center: Long-Running Work and Job Status

Some Swayd actions take longer than a page request: brand onboarding, signal mining, Review Desk generation, and slide rendering.

These now run as durable jobs in Swayd’s database.

What you will see

  • Your action is accepted and the item moves to a queued/working state.
  • You can leave the page; the job continues.
  • When it finishes, the brand, project or slides update in your workspace.
  • If a job fails, it is retried automatically a limited number of times. A repeated failure is shown as an error, not a fake success.

    • What is not instant

  • Brand onboarding depends on the source website and research.
  • Review Desk generation depends on research and the editorial director.
  • Slide rendering depends on the image renderer and storage.

    • Do not refresh repeatedly to “make it faster”; use the status shown on the item.

    If something stays queued

    The founder can inspect the job queue in the admin console. A queued job means the worker is not running; it is not lost.

    If something fails

    The error is recorded. The founder can retry the job or fix the upstream service. Your credits are not silently consumed by a failed job once credit reservations are fully wired; until then, check with support before retrying a paid render.

    FAQs

    Can I close the tab?

    Yes, after the action is accepted.

    Will I be charged if it fails?

    Failed jobs should release reserved credits. That release is being completed in Wave 2; ask support if a failure consumed credits.

    Why is the status still “queued”?

    The worker process may be stopped. The job is durable and will run when the worker is back.

    Can I cancel?

    The founder can cancel a queued/running job from /admin/jobs.

    Where do I see errors?

    The affected item shows the error; the founder can inspect the job’s error in /admin/jobs.

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    Have additional questions?

    Reach out to our creative support team at support@tryswayd.com.

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