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Help Center: Settings, Cancellation, Export & Account Deletion

Help Center: Settings, Cancellation, Export & Account Deletion

This guide explains the Settings & Billing page at /dashboard/settings.

1. What is on the Settings page

  • Your current plan, billing period and subscription status.
  • Your next credit refresh date and plan credit limits.
  • Links to update your payment method or view the subscription in Paddle.
  • Cancel subscription (effective at the end of the current billing period).
  • Download my data as JSON.
  • Delete account with a 30-day cooling-off period.

    • 2. Cancel your subscription

  • Open /dashboard/settings.
  • Click Cancel subscription.
  • Confirm.

    • Cancellation takes effect at the end of the current billing period unless an immediate cancellation is explicitly requested. You keep access and unused credits until then. Cancellation stops future renewals.

    If you need to cancel immediately, contact support; the Settings page uses period-end cancellation by default.

    3. Download your data

  • Open /dashboard/settings.
  • Click Download my data.
  • A JSON file downloads with your workspace, brand profiles, asset metadata, mined ideas, carousel projects and slide data.

    • Generated media URLs are included. The file is generated from your workspace only.

    4. Delete your account — 30-day cooling-off period

    Deletion is intentionally reversible for 30 days.

    When you click Delete account

  • You must type DELETE to confirm.
  • Billing is paused immediately so you are not charged during the grace period.
  • Your workspace, database records, brand assets, carousel history and stored media remain intact.
  • A confirmation email is sent.

    • During the 30 days

  • Sign in and open /dashboard/settings.
  • Click Cancel deletion & reactivate.
  • The pending deletion is canceled, billing resumes, and nothing is deleted.

    • On day 31

    If the deletion was not canceled:

  • Your workspace and related database records are deleted.
  • Your brand assets, slides, exports and other workspace media are permanently deleted from Swayd media storage.
  • Your login account is deleted.
  • The data cannot be recovered.

    • A minimal record may be retained for tax, accounting, fraud prevention and legal obligations. It contains a one-way email hash, billing identifiers, plan and dates — not your raw email, brand DNA or content.

    5. Frequently asked questions

    Q1: Does deleting my account cancel my subscription?

    Yes. Billing is paused when you schedule deletion, and the subscription is canceled before permanent deletion on day 31. You are not charged during the grace period.

    Q2: Can I reactivate after I click delete?

    Yes, within 30 days. Sign in, open Settings, and cancel the pending deletion. Your data was untouched.

    Q3: What happens to my generated images and exports?

    They remain during the grace period. On day 31 they are permanently deleted from Swayd media storage, not just hidden from the app.

    Q4: Can I get my data before deleting?

    Yes. Download the JSON export first. Media URLs are included; download the files you want to keep.

    Q5: Will you keep my email address after deletion?

    Not the raw address. A one-way email hash and minimal billing record may be retained for tax, fraud prevention and legal obligations. No marketing profile is kept.

    Q6: Can the admin/founder account be deleted this way?

    No. The founder/admin workspace is protected from self-service deletion.

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    Have additional questions?

    Reach out to our creative support team at support@tryswayd.com.

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