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Help Center: Plans, Credits, Annual Billing & Credit Packs

Help Center: Plans, Credits, Annual Billing & Credit Packs

This guide explains how Swayd plans, generation and edit credits, annual billing, API/MCP access and credit packs work.

1. Understanding Swayd credits

  • Generation credits
  • Used for signal mining, idea synthesis and slide rendering.
  • A complete multi-slide carousel consumes one generation credit per rendered slide.
  • Your plan grants a fixed number of generation credits each billing cycle.
  • Edit credits
  • Used for precision bounding-box edits in the Studio (one credit per edit iteration).
  • Version comparison and rollback to an earlier slide version are free.
  • Refresh
  • Plan credits refresh at the start of each billing cycle.
  • Unused plan credits do not roll over. Bonus and purchased credits do not change your renewal date.
  • API and MCP
  • API and MCP access is included on every paid plan.
  • Calls consume the same generation and edit credits as the Studio. There is no separate API or MCP fee.

    • 2. Plans

    PlanMonthlyAnnualIncluded
    Starter$49$49025 carousels/mo, 1 brand, 225 generation credits, 60 edit credits
    Growth$149$1,49050 carousels/mo, 3 brands, 600 generation credits, 150 edit credits
    Agency — coming soon$399$3,990100 carousels/mo, 10 brands, 1,800 generation credits, 450 edit credits
    AdminHiddenHiddenFounder only
  • Annual billing is 10× the monthly price, so you get two months free.
  • You can choose annual at signup or when you start a plan.
  • Starter monthly launch offer: $19 for the first month, then $49/month. It is a one-time discount and does not apply to Growth, Agency, or annual plans.
  • Agency is displayed as “Agency — coming soon”. It cannot be purchased until it is enabled.

    • 3. How to start or change a plan

  • Open /pricing.
  • Choose Monthly or Annual.
  • Select Starter or Growth. Agency is visible but disabled while it is coming soon.
  • Sign in or create an account when prompted. You return to pricing with your choice preserved.
  • Complete payment through Paddle, our merchant of record. Your workspace plan and credits update automatically.

    • You can cancel at any time from Settings & Billing (/dashboard/settings) or the Paddle management link. Cancellation stops future renewals and keeps access until the end of the current billing period. Account deletion and data export are also on that page.

    4. Credit packs

    Credit packs are one-time purchases for extra generation and edit credits:

  • They are priced at a higher per-credit rate than any plan.
  • They add credits to your existing balance and never change your plan tier.
  • Packs appear on the pricing page only when they are available for purchase.

    • If a pack is not shown, use the plan upgrade path or contact support.

    5. Promo codes

  • Open /pricing.
  • Enter your code in the Promo code field.
  • Click Apply Code.
  • The validated discount is applied at checkout.

    • Single-use codes can be redeemed once per workspace. Campaign codes follow their stated limits.

    6. Frequently asked questions

    Q1: What happens when I use all my credits?

    You can upgrade your plan for a larger monthly allowance or buy a credit pack when one is available. Credits are consumed in the order your workspace applies them.

    Q2: Does annual billing get the $19 first month?

    No. The $19 first month is a one-time Starter monthly offer. Annual plans are billed at $490, $1,490, or $3,990 depending on the plan.

    Q3: Is API or MCP access an add-on?

    No. It is included on every paid plan and consumes plan credits. There is no separate API or MCP fee. Customer API key rollout is still gated while ownership checks and public docs are completed.

    Q4: Do rollbacks or version comparisons cost credits?

    No. Version rollbacks and side-by-side comparisons are free. Only edits that produce a new rendered version consume edit credits.

    Q5: Who processes payment and handles refunds?

    Paddle Billing is our merchant of record. Paddle handles payment, invoices, tax, and refund requests. Transactions appear as “PADDLE.NET * SWAYD” on your statement.

    Q6: Can I cancel at any time?

    Yes. Cancel from the Command Center. Access continues until the end of the paid billing period, and the plan does not renew.

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    Have additional questions?

    Reach out to our creative support team at support@tryswayd.com.

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